Answers to the most common questions about biohazard remediation, trauma cleanup, and crime scene cleanup in Georgia.
Does insurance cover biohazard and trauma cleanup?+
Yes. In most cases homeowner's insurance, renter's insurance, and property insurance policies cover biohazard remediation including crime scene cleanup, trauma cleanup, and unattended death cleanup. XeroTrace Decon works directly with your insurance company to file the claim and minimize your out-of-pocket cost. Call us first — we handle the paperwork.
What is the difference between trauma cleanup and crime scene cleanup?+
Trauma cleanup and crime scene cleanup are often used interchangeably. Trauma cleanup refers to any scene involving bodily fluids, blood, or biological material resulting from a traumatic event including accidents, suicides, homicides, or unattended deaths. Crime scene cleanup specifically refers to scenes where law enforcement has been involved. XeroTrace Decon handles both with the same professional standard.
How quickly can you respond in Middle Georgia?+
We target a 2-hour response time across Middle Georgia including Warner Robins, Macon, Perry, Centerville, Bonaire, Byron, and surrounding areas. We are available 24 hours a day, 7 days a week, 365 days a year. Call (478) 551-6540 immediately and we dispatch right away.
Is the service completely confidential and discreet?+
Absolutely. Confidentiality is one of our core commitments. We never discuss client information, job locations, or details with anyone outside what is necessary to perform the service. Unmarked vehicles are available on request so neighbors are not alerted to the situation.
What happens to the biohazardous waste after cleanup?+
All biohazardous materials are collected, packaged, and transported in compliance with federal and Georgia state regulations. Waste is disposed of at licensed medical waste disposal facilities. We provide complete documentation including waste manifests for your records and insurance purposes.
How do you permanently eliminate decomposition and trauma odors?+
We use a multi-stage odor elimination process including industrial ozone generators, hydroxyl generators, and enzymatic deodorizers. These methods permanently neutralize odor-causing compounds at the molecular level. The result is a genuinely odor-free environment not a covered-up one.
What types of blood and trauma cleanup do you handle?+
We handle all types of trauma and blood cleanup including homicide scenes, suicide cleanup, accident cleanup, unattended death, decomposition cleanup, and any situation involving bloodborne pathogens. No scene is too difficult. We are trained and equipped to handle any biohazard situation in Georgia.
Do you serve all of Georgia or only Middle Georgia?+
We serve all 159 counties in Georgia. We are based in Middle Georgia and offer the fastest 2-hour response for that region but we respond to emergency calls statewide. No location in Georgia is too far. Call (478) 551-6540 and we will get to you.
