About XeroTrace Decon
Credentials You Can Check

Registered, Insured, Bonded & Certified

Anyone hiring for this kind of work should ask to see these. We are glad to send proof of any of it before you decide.

Biohazard work carries real risks, and no cleanup can promise a space is 100% risk-free. What we can promise is that the work is done to OSHA and state standards, by trained people, with every step documented.

What Happens on the Day of Your Cleanup

1. Safety comes first. Before any work begins we set up the site to protect everyone: you, your family and our crew. We post safety signs and warnings at the work area so anyone nearby knows to stay clear and what hazards are present, and we walk you through which areas to stay out of.
2. We suit up to OSHA standards. Every member of our crew wears protective equipment that meets OSHA standards, and we use OSHA-compliant materials and protocols from start to finish, on every job whatever its size. You do not need to provide anything; we bring everything the job requires.
3. We document the work. We photograph the area before we start, during the work and after we finish. You can see all of it, before, during and after, in your private customer portal, so you know exactly what we found and what we did.
4. The cleanup, in order. We contain the affected area so nothing spreads; remove contaminated materials safely; clean and disinfect every affected surface; treat odors at the source instead of covering them up; and dispose of waste through licensed channels. On jobs where it is called for, such as drug contamination, we also test surfaces to confirm the work was effective, and any area that does not pass is cleaned and tested again.
5. You are never left wondering. We keep an open line of communication from the moment we arrive. Ask us anything, any time.
6. No surprises on price. Sometimes we find something once the work begins that nobody could have seen beforehand. If that happens we stop and tell you before doing anything outside the original scope, and we show you proof with photos and video. If you would like to see it yourself, you can put on protective equipment and we will walk you through it in person. Then we send you a change order explaining the new scope and price. You can decline it, or sign to approve it, and either way you get a signed copy. We never do extra work, or charge extra, without your written approval first. We do not bait and switch, and we do not nickel and dime. If you decline, we put that in writing, you sign that you understand, and we complete the original scope wherever it can be done safely.
7. When we leave, you know where things stand. We clean up after ourselves and walk the area with you. We explain what we did, what to expect next, and answer your questions.

What You Receive

Through your private customer portal you get:

• Before, during and after photos of the work.
• Safety Data Sheets (SDS) and related safety information for the products we used.
• Your final invoice, stating that the work has been completed, along with a copy of your signed authorization and a signed copy of any change to the work or the price.

Need disposal paperwork? Just ask. Waste manifests come back to us from the licensed waste facility after your job, and as soon as we have our copy we pass it to you or your insurance company.

How Long Does It Take?

A straightforward job can take as little as one day. Bat guano cleanup usually takes one to three days. A large hoarding job can take up to two weeks. Several things set the timeline: how early we can get on site, whether we need to special-order materials or chemicals, our team’s availability, and whether we have other jobs the same day. We give you a realistic timeline with your estimate.

Same standards, wherever you are. Whether you are in a town we work in often or one we are visiting for the first time, the job is done the same way: the same safety steps, the same OSHA and Georgia standards, the same documentation. If your area has its own local rules, we follow them.